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This is part one in a three part series, focused on the 3 personal attributes that help build trust, respect and likability in the workplace.

Part 2: Team-Centric Attributes


Key Takeaways

  • Hello Tech Pros new mission is to help you Build Your Career, Build your Product and Build Your Business.
  • It’s critical to assess your personal or your team’s performance at least once or twice a year.
    • Determine where we are vs where we want to be and use as a catalyst for growth.
    • The assessments are context sensitive. The attributes are the same for everyone, but how we measure them depends on the individual’s experience level, their role and the expectations for them.
  • Technical Performance are KPIs that can be defined and measured very concretely such as # of bugs, uptime of servers, # of units sold, etc.
  • Non-Technical Performance attributes are more difficult to understand, evaluate and communicate.
    • “He’s a great guy with a good work ethic but has kind of low energy.”
    • “She’s definitely a team player but needs to work on her communication skills.”
    • “They just aren’t showing the passion we’re looking for.”
  • The non-technical performance attributes have the biggest impact on your career.
    • It’s not just about the quality of product you build or service you deliver, it’s about whether or not you’re trusted, how well you work in group settings and how in-touch you are with the business.
  • The Personal-Centric Attributes are Integrity, Energy, Accountability.
    • You have complete control and ownership of the personal-centric attributes.
    • Displaying good behaviors will help us build respect, trust and likability.
    • Displaying negative behaviors will erode trust and may cause you to get on a PIP (personal improvement plan) or fired.
    • When we assess these attributes we look for consistent behaviors or patterns, not just one-off instances (everyone has a bad day).
  • Integrity is the basis for trust.
    • Without trust, you have to work 10x-100x harder just to keep up (and you career will be filled with drama).
    • Integrity is not a boolean, it’s not black and white, there are different aspects.
    • Examples:
      • Expense Reports
      • Estimates to Actuals
      • Following through on commitments
      • Keeping confidences
  • Energy could mean mental, emotional or physical energy.
    • When assessing personal performance, we usually assess mental and emotional energy.
    • It’s about the attitude, initiative, persistence, resilience and confidence in the individual.
    • We want to see a can-do attitudes (Tigger) not hum-hum-woe-is-me attitudes (Eeyore)
    • Energy levels are infectious, so it’s important to squash negativity and foster confidence and motivation.
    • Examples:
  • Accountability means being responsible, showing blamelessness and taking ownership of situations.
    • We need to follow through and not drop the ball.
    • If we do drop the ball we need to own up to our mistakes and work to solve them.
    • Communicate status early and often.
    • Don’t play the blame game.
    • Examples:

Resources Mentioned


Contact Guest

  • Leave a comment at the bottom of this page and let me know which attribute you are working on in your career.

Available on Leadership Wednesday and Hello Tech Pros daily podcasts

Performance Assessment Cheatsheet

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Also, I'll keep you in the loop as I develop more content to help build your career, build your products and build your business.

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