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After a merger with another company, James Wilson was given the choice to change to a new role in the organization or leave. He accepted the opportunity but was not prepared for the culture change he was about to face: suddenly he felt like the new kid on the playground and no one wanted him around. What would you do if your colleague said, “We don’t know what you’re doing here. We think you’re crap and you put out crap work. We don’t know why you’re still trying to make it here.”

James Wilson has been working in the medical software and billing industry for 10 years and currently manages a team that handles the data and electronic claims transmissions for one of the leading prosthetics and orthotics providers in the country.

Key Takeaways

  • It’s not what you know it’s who you know
  • Never speak down to people
  • “Chew the meat and spit out the bones”; put feedback through a filter to accept the lesson without taking the message  personally
  • Be consistent
  • Learn how to speak to someone on their level
  • Don’t ask someone to do something you aren’t willing to do
  • Diversity is important; surrounding yourself with people just like you promotes stagnancy

Contact Guest

  • jamesdwil [at]

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