Crucial conversations are defined by Kerry Patterson as a needed conversation that involves strong emotions, opposing opinions and high stakes. But what happens when you need to have a crucial conversation but suffer from social anxiety?
- If something between two people triggers a strong emotion from one party, a conversation needs to happen to get in synch.
- The two people don’t have to share the same emotions. In many cases they feel differently about the situation.
- The stakes are high when not having the conversation could erode trust and damage a relationship.
- Technology professionals are notorious for having strong opinions because our knowledge and experience.
- Sometimes we fear having a crucial conversation because we are afraid of conflict.
- Thinking about having a crucial conversation or conflict can trigger anxiety.