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Crucial conversations are defined by Kerry Patterson as a needed conversation that involves strong emotions, opposing opinions and high stakes. But what happens when you need to have a crucial conversation but suffer from social anxiety?


Key Takeaways

  • If something between two people triggers a strong emotion from one party, a conversation needs to happen to get in synch.
    • The two people don’t have to share the same emotions. In many cases they feel differently about the situation.
  • The stakes are high when not having the conversation could erode trust and damage a relationship.
  • Technology professionals are notorious for having strong opinions because our knowledge and experience.
  • Sometimes we fear having a crucial conversation because we are afraid of conflict.
  • Thinking about having a crucial conversation or conflict can trigger anxiety.


Resources Mentioned

Available on People Friday and Hello Tech Pros daily podcasts